Technical Support
If you are experiencing a problem with the Columbia Regional Learning Center online system, there a multiple ways in which you can receive assistance. The most common questions and answers can be found below. You can also submit a trouble ticket by clicking on the link below. You will receive a response within 1 business day. The Columbia Regional Learning Center is open from Mon - Fri, from 9:00 am- 5:00 pm, EST.

Submit a trouble ticket:

A: The Columbia Regional Learning Center (CRLC) is one of the 14 Preparedness and Emergency Response Learning Centers (PERLCs) awarded by the Centers for Disease Control and Prevention (CDC). Details of the PERLC grant can be found here: The CRLC provides both web-based and in-person training sessions for public health workers and other responders. These trainings are designed to help public health workers master the skills and knowledge that they will need in actual emergencies.

Q: What is the relationship between Columbia University, the Mailman School of Public Health, the National Center for Disaster Preparedness, and the Columbia Regional Learning Center?

A: The Mailman School of Public Health is the graduate school of public health of Columbia University. The National Center for Disaster Preparedness is a research and training center affiliated to the Mailman School of Public Health. The Columbia Regional Learning Center is the education and training division of the National Center for Disaster Preparedness. Established in 2003, the National Center for Disaster Preparedness works to understand and improve the nation's capacity to prepare for, respond to and recover from disasters. NCDP carries out research and policy analysis in these areas, and provides education, training and technical support to public health workers, local and regional governments, and public health, hospital, and community partners.

Q: Where can I get news and updates about the training center?

A: Please visit the homepage of our learning management system for news, updates, and new course announcements regularly: You could also watch some fun ‘trailer’ videos for some of our popular courses on the homepage! If you are a registered user on our learning management system, you will receive new course announcements via e-mail.

Q: How can I contact the training center?

You can e-mail us at if you are having technical difficulties or have any other questions, comments, or suggestions. Follow us on Twitter @columbia_ncdp or ‘like’ our page on Facebook.

Q: I have taken a course on the old system. Can I use the same username and password to log in to the new learning management system?

A: No, you cannot. You will have to register as a new user with the new learning management system. However, you will need to do this only once – you can log in and out of the system and enroll in any number of courses using the same username and password.

Q: I took a course on your old website. Do I need to redo the course on the new learning management system?

A: No you need not. Please e-mail us at if you wish to retrieve your old certificate. However, we suggest registering on our learning management system as a new user so you can enroll in new courses.

Q: Can I retrieve my old certificate?

A: See above.

Q: My supervisor sent me a link to the course ‘Basic Emergency Preparedness’. I am unable to access the course properly using the link.

A: The link is not meant to be valid anymore. It is only kept alive so users can retrieve their old certificates and scores. The course has been migrated to the new learning management system and renamed as ‘Fundamentals of Emergency Preparedness’. Please also note that the course is no longer in two parts. Part II i.e. the competency checklist is still part of the course but as a self-directed learning tool that you can respond to, print out, and discuss with your supervisor. The responses no longer require validation from your supervisor.